Impact Report 2023-2024
Welcome to CCP
Welcome to our latest Impact Report.
This report introduces our services across the counties we work in, and provides an insight into the work we do for the people we support. Beyond the figures, there are also real life case studies where we share with you how we helped those most at risk, and the contribution made by our superb team of staff and volunteers.
The continued support given to us by businesses, organisations and partners has been immense and, especially so in the current economic climate, we couldn't do this without the support they give to CCP.
We hope you find this report to be of interest and if you would like any more information, please do not hesitate to get in touch.
I am grateful to every one of our employees and volunteers for their care and attention in supporting CCP to prevent the causes and reduce the impact of homelessness, family breakdown and exclusion, and for their relentless pursuit of securing better tomorrows for the adults, young people, children and families we support.
Cordell Ray, MBE
Chief Executive Officer
Family Based Support
CCP's Family Services provides both preventative early help and intensive bespoke family support interventions to children, young people and their families. We enable families to make positive changes to ensure families are resilient and connected to their wider community. We do this through strength based whole family support, Positive Parenting training and community groups.
Find out moreAccommodation Based Support
Providing supportive environments for people who are vulnerable, homeless or are still developing their independent living skills. We provide a range of services for care leavers, young people aged 16 to 25, and adults. We work with people to develop co-produced action plans which help them transition from supported accommodation to independent living and develop the skills they need to become self-reliant.
Find out moreCommunity Based Support
Delivering short term support that builds on people's existing strengths to help them develop the skills to become self-reliant and resilient, and live independently in the long term. We support people to remain in their homes, reduce debt, manage their money, build social networks to avoid isolation, access education, training, employment or volunteering opportunities, and improve their overall health and wellbeing.
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Who we help
Employee Engagement
Our People
As an Investors in People ‘Gold’ employer, we have continued to invest in making CCP a place to work in which our workforce have the skills and support they need to deliver exemplary services, whilst continuing to develop and realise their potential.
CONSULTATION
Through a collaborative process, we have proudly devised ‘SPIRIT’ – our staff values that reflect who we are and what makes us unique. SPIRIT now drives our recruitment strategy, creating a shared set of values and common language from the outset, which follows through into how we encourage staff to reflect, and to share how we ‘live the values’, and recognise their embodiment in others.
PLANNING FOR THE FUTURE
We have continued to make investments in developing great people, with an emphasis on nurturing great leaders – which we see as those who inspire trust, confidence, clarity, commitment and belonging.
ENHANCED ANNUAL LEAVE
Enhanced annual leave of 25 days per year, plus public holidays, is offered to all employees. An additional days leave is accrued up to 30 days per year for each year of service.
HEALTH & WELLBEING
We continue to lead the way in workplace welfare, recognising the unique pressures on staff that delivering health and social care support can bring. Our Workplace Welfare Manager continues to coordinate a strategy, championed by our Senior Leadership Team, that provides access to 1-2-1 or group internal or external counselling, and that brings together a committee of representatives from across the organisation to promote health and wellbeing across the charity. Highlights this year include:
– Menopause awareness training, and an ongoing support network for anyone experiencing or concerned about the menopause,
– Staff Away Day, bringing together nearly 200 of our staff for a day of communication, belonging and fun, and with activities centred around mental health and wellbeing,
– Training staff in Critical Incident Debrief, to respond to a situation where potential trauma for staff could have occurred.
DEVELOPING YOUR CAREER
Three more of our Senior Leadership Team have undertaken intensive leadership development through the Quolux LEAD™ programme, investing 10 months of time into understanding their roles as leaders and developing new ways to impact the charity through effective leadership principles.
A new wave of leaders and managers are now able to access Quolux’s suite of How-To’s™ which takes similar principles and distils them into bite-sized modules that can be accessed electronically, on any device, whenever a leader needs it.
PAY AND REWARD
With the cost-of-living crisis threatening to bite into staff salaries, we were steadfast in continuing to align our minimum wage with the Real Living Wage (RLW) and adopted as a base rate its recommended new rate, which amounted to an increase of 10.1% – the single biggest increase since its inception. We continue to be one of a number of committed employers who use the RLW as a benchmark to help ensure staff pay is fair and sufficient and reflective of the true cost of living.
Further, we have partnered with Credit Union on their Money@Work scheme, that gives our staff access to affordable loans and credit for anyone in need of financial assistance.
Equality, Diversity & Inclusion
Building on strong credentials in inclusive work practices, resulting in twice being recognised in the top 100 most inclusive employers in the UK by National Centre for Diversity (2019, 2020), our Proud2Be network continues to oversee the next stages of our Equality, Diversity and Inclusion strategy.
Drawing on representatives from across the charity and co-chaired by members of the team who have a personal drive and passion in recognising that differences we have, make us stronger. The co-chairs have recently obtained their Employee Network Leadership Stage One Qualification.
The group aims to inform, challenge, celebrate, educate and support colleagues and culture across the organisation to continue to foster a safe and diverse workforce and inclusive practices in all that we do.
Through Proud2Be we are able to bring together a community of staff that encapsulates all that we, at CCP. are proud to be. Our frontline teams, head office based staff, volunteers, apprentices and students of all ages, abilities, culture, faith, gender and sexual orientation share one thing in common - we are all working towards the common goal of supporting each other and those we work with. We are able to celebrate and help educate our colleagues through the rich and diverse tapestry of individuals that make up CCP.
Debra Page, co-chair of Proud2Be
Social Values
Social Value is the additional positive impact on local people, local communities, local economies, and the environment, that we aim to deliver as a result of receiving public money to provide services. Here are some of the ways we have delivered social value in the last year.
Volunteering
CCP has a considerable volunteer infrastructure with around 100 core volunteers active throughout the year. They provide vital 'added value' to contracted services by increasing or extending their reach where our core funding will not allow.
Our volunteers are fully trained to the same standards as paid staff, and fully integrated with staff teams. Through volunteering, we build local skills, local capacity and local resilience in communities across the counties in which we operate.
Living Wage Employer
CCP is proud to be an accredited Living Wage Employer. This means that we go a step further than the national minimum wage and pay all of our staff at least the real living wage, which is based on the true cost of living, regardless of age.
Find out moreStudent Placements
We operate a thriving student placement programme and coordinate 70 and 30 day work placements for Social Work and Health & Social Care students from the Universities of Gloucestershire, West of England, Bristol, Worcestershire, Oxford Brookes and Bournemouth, overseen by qualified CCP supervisor who works in partnership with qualified Practice Educators. Students are allocated to work alongside experienced staff in all our services, bringing enthusiasm, new skills and knowledge, while gaining the practical work experience needed to complete their courses.
Find out moreGreen Impact
CCP holds a Green Impact award for environmental and sustainability action. We contribute to environmental awareness and waste reduction by providing segregated recycling and composting bins at all our sites, fitting low energy lighting, and reducing travel by using technology such as video-calling to support people where possible. People using our community and supported accommodation-based services are taught and encouraged to recycle to lead greener lifestyles.
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