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Community-Based Support

CCP’s Community-based Support (CBS) services deliver short-term support that builds on an individual’s existing strengths to help them develop the skills to become self-reliant and resilient and live independently in the long term.

We support people to:

  • Reduce the risk of tenancy breakdown or losing their homes
  • Find and maintain appropriate accommodation
  • Maximise their income, improve budgeting and money management skills, and reduce debt
  • Find activities, build social networks and avoid isolation, including rebuilding family relationships and developing links with other people, neighborhoods, and community networks
  • Take up education, training, employment, or volunteering opportunities
  • Improve their health and wellbeing and enable them to access health and social care services, including GPs, mental health, and drug and alcohol services

Covid-19 Response

As part of our Community-based Support service, and particularly in this pandemic year, we would especially like to feature the work of our Pantry Project. Since the inception of the charity 31 years ago, emergency food provision has been a staple activity. Typically provided in the form of a food bank, more recently CCP has revolutionised the food offer to become a Pantry, which achieves better nutritional balance and choice for people living in food poverty. Pantry mirrors the offer of a small supermarket. People become members, pay a small weekly fee of £3.50, and then shop to the value of up to £20. Members have total choice over the produce, including fresh meat, dairy, fruit, vegetables, bread, eggs and frozen foods. In response to Covid restrictions and the initial lockdown period, Pantry was transformed into a doorstep delivery service. Between April and July, we delivered 2,394 emergency food deliveries to the doorsteps of 229 Pantry members. The average shop was valued at £33.60, with 17 volunteers donating 1121 hours and over 250 businesses responding to our rallying cries.


Rather than just delivering contracted services, CCP works in partnership with service commissioners to create high quality, flexible, services that maximise the use of available resources by establishing longer-term, more integrated relationships that are responsive to emerging needs and develop over time to provide better outcomes for vulnerable people.

By taking a partnership approach, CCP makes a commitment to:

  • Share key objectives and work towards agreed outcomes
  • Maintain regular open, honest and constructive communication
  • Work collaboratively and understanding each other’s point of view
  • Share relevant information in line with the Data Protection Act 2018
  • Avoid duplication of services
  • Monitor performance and resolve any conflicts quickly and constructively
  • Deliver continuous improvement by working with commissioners to get the most out of the resources available and by finding better, more efficient ways of doing things
  • Promote the partnership approach at all levels, for example, through joint training, joint team meetings and shadowing opportunities
  • Deliver services which are flexible enough to reflect changing needs, priorities and lessons learned, whilst encouraging service user participation and equality

Business Partners

Our partnerships with local businesses and employers bring many benefits to the charity and the people we serve, whilst facilitating businesses to give something back to their local communities and meet their Corporate Social Responsibility commitments. Nowhere is this more visible than through our annual Hamper Scamper Christmas appeal, which saw over 100 businesses mobilise to collect and donate food and gifts to vulnerable people across all of our service geographies.

We offer many other opportunities for business engagement, including:

  • Fundraising to support local communities and services
  • Skill sharing to support the infrastructure of the charity
  • Work experience placements and mock interviews for service users to support their employability
  • Employer-supported volunteering – mobilising resources to undertake projects such as home makeovers for families living in poor quality accommodation
  • Support for events, appeals and emergencies, for example, by providing vehicles and drivers to deliver food parcels to vulnerable people during lockdown